HomeConsole Secures $6.2M to Streamline IT Support with AI Automation
If you’ve ever been locked out of your work computer, you understand the urgency of contacting IT support. Often, helpdesk teams are tied up with other tasks, causing delays in restoring access.
Andrei Serban recognized the value of automating IT’s routine tasks while leading product development for Rippling’s apps and integrations. After Rippling acquired his startup Fuzzbuzz in 2023, Serban saw a chance to use AI to simplify helpdesk duties like password resets, app access for tools like Figma and Miro, and basic troubleshooting.
Driven by this vision, Serban left Rippling to launch Console, a startup focused on reducing repetitive IT tasks, allowing helpdesk staff to focus on more strategic projects.
Unlike competitors like Moveworks, acquired by ServiceNow for $2.85 billion in March, Console stands out by avoiding lengthy setup processes. Its seamless Slack integration enables company-wide access to its AI assistant in just weeks.
“We don’t require you to overhaul your helpdesk,” Serban explained.
Console positions itself as an AI co-worker that enhances helpdesk efficiency. Serban noted that as businesses digitize, IT’s role will grow even more critical.
Employees can message Console via Slack, and its AI agent responds swiftly, leveraging detailed user data like laptop models and app permissions. The AI handles over 50% of tasks independently, escalating complex issues to IT staff, Serban said.
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The quick setup has drawn clients like Scale AI, Flock Safety, and Calendly.
These successes helped Console raise $6.2 million in seed funding from Thrive Capital.
Vince Hankes, a partner at Thrive, which has invested in AI leaders like OpenAI, Cursor, and ElevenLabs, said the firm has believed in AI’s potential to transform IT tasks since ChatGPT’s debut in 2022.
Though Console’s rapid integration might suggest it’s easily replaceable, Hankes is confident that its AI will evolve quickly with user adoption, becoming a vital, deeply embedded tool for clients.
Console aims to expand support to other areas, such as HR, finance, and legal inquiries.
“We want Console to be the first point of contact for employee support,” Serban said.
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Comments (7)
0/500
![GaryBrown]()
Ну наконец-то! В прошлом месяце я 3 дня не мог зайти в систему из-за проблем с IT 🤦♂️. Надеюсь, эти ребята действительно ускорят процесс. Кстати, 6.2 млн - это серьёзные инвестиции, интересно, как они справятся с кибербезопасностью?
![TerryAdams]()
C'est vrai que les délais du support informatique sont frustrants. Cette solution d'automatisation via IA semble prometteuse pour réduire l'attente. Mais est-ce que ces technologies risquent de remplacer des emplois humains à terme ? 🤔
![AnthonyGonzález]()
Enfin une solution pour éviter de perdre 2 heures à expliquer mon problème au support IT ! 😅 Mais sérieux, comment ils vont gérer les problèmes complexes qui nécessitent vraiment un humain ? J'ai peur que ça devienne un nouveau chatbot inutile...
![CarlCarter]()
哇塞！Console融了620万刀搞AI自动化IT支持？看来以后被锁电脑不用眼巴巴等运维小哥来救了 😆 不过...AI会嫌我密码设得太简单吗？
![RogerGonzalez]()
Me encanta la idea de automatizar el soporte IT 🤖, pero siempre me preocupa la parte de seguridad. ¿Cómo manejará Console los datos sensibles al automatizar estos procesos? Espero que prioricen la privacidad además de la eficiencia.
![TimothyDavis]()
This AI automation for IT support sounds like a game-changer! 😎 Imagine getting back into your locked work computer in minutes instead of hours. I wonder how it handles complex issues though—any chance it could outsmart a tricky VPN glitch?
If you’ve ever been locked out of your work computer, you understand the urgency of contacting IT support. Often, helpdesk teams are tied up with other tasks, causing delays in restoring access.
Andrei Serban recognized the value of automating IT’s routine tasks while leading product development for Rippling’s apps and integrations. After Rippling acquired his startup Fuzzbuzz in 2023, Serban saw a chance to use AI to simplify helpdesk duties like password resets, app access for tools like Figma and Miro, and basic troubleshooting.
Driven by this vision, Serban left Rippling to launch Console, a startup focused on reducing repetitive IT tasks, allowing helpdesk staff to focus on more strategic projects.
Unlike competitors like Moveworks, acquired by ServiceNow for $2.85 billion in March, Console stands out by avoiding lengthy setup processes. Its seamless Slack integration enables company-wide access to its AI assistant in just weeks.
“We don’t require you to overhaul your helpdesk,” Serban explained.
Console positions itself as an AI co-worker that enhances helpdesk efficiency. Serban noted that as businesses digitize, IT’s role will grow even more critical.
Employees can message Console via Slack, and its AI agent responds swiftly, leveraging detailed user data like laptop models and app permissions. The AI handles over 50% of tasks independently, escalating complex issues to IT staff, Serban said.
Save Now Through June 4 for TechCrunch Sessions: AI
Save $300 on your ticket to TC Sessions: AI—and get 50% off a second. Join leaders from OpenAI, Anthropic, Khosla Ventures, and more for expert insights, hands-on workshops, and impactful networking. These exclusive rates end when the event begins on June 5.
Exhibit at TechCrunch Sessions: AI
Reserve your spot at TC Sessions: AI to showcase your innovation to over 1,200 decision-makers. Affordable exhibit options are available through May 9 or until spaces are filled.
The quick setup has drawn clients like Scale AI, Flock Safety, and Calendly.
These successes helped Console raise $6.2 million in seed funding from Thrive Capital.
Vince Hankes, a partner at Thrive, which has invested in AI leaders like OpenAI, Cursor, and ElevenLabs, said the firm has believed in AI’s potential to transform IT tasks since ChatGPT’s debut in 2022.
Though Console’s rapid integration might suggest it’s easily replaceable, Hankes is confident that its AI will evolve quickly with user adoption, becoming a vital, deeply embedded tool for clients.
Console aims to expand support to other areas, such as HR, finance, and legal inquiries.
“We want Console to be the first point of contact for employee support,” Serban said.
DeepMind CEO Hassabis: I sleep six hours a day, usually feel energetic around 1 a.m.
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Ну наконец-то! В прошлом месяце я 3 дня не мог зайти в систему из-за проблем с IT 🤦♂️. Надеюсь, эти ребята действительно ускорят процесс. Кстати, 6.2 млн - это серьёзные инвестиции, интересно, как они справятся с кибербезопасностью?
C'est vrai que les délais du support informatique sont frustrants. Cette solution d'automatisation via IA semble prometteuse pour réduire l'attente. Mais est-ce que ces technologies risquent de remplacer des emplois humains à terme ? 🤔
Enfin une solution pour éviter de perdre 2 heures à expliquer mon problème au support IT ! 😅 Mais sérieux, comment ils vont gérer les problèmes complexes qui nécessitent vraiment un humain ? J'ai peur que ça devienne un nouveau chatbot inutile...
哇塞！Console融了620万刀搞AI自动化IT支持？看来以后被锁电脑不用眼巴巴等运维小哥来救了 😆 不过...AI会嫌我密码设得太简单吗？
Me encanta la idea de automatizar el soporte IT 🤖, pero siempre me preocupa la parte de seguridad. ¿Cómo manejará Console los datos sensibles al automatizar estos procesos? Espero que prioricen la privacidad además de la eficiencia.
This AI automation for IT support sounds like a game-changer! 😎 Imagine getting back into your locked work computer in minutes instead of hours. I wonder how it handles complex issues though—any chance it could outsmart a tricky VPN glitch?
