Console Secures $6.2M to Streamline IT Support with AI Automation

If you’ve ever been locked out of your work computer, you understand the urgency of contacting IT support. Often, helpdesk teams are tied up with other tasks, causing delays in restoring access.

Andrei Serban recognized the value of automating IT’s routine tasks while leading product development for Rippling’s apps and integrations. After Rippling acquired his startup Fuzzbuzz in 2023, Serban saw a chance to use AI to simplify helpdesk duties like password resets, app access for tools like Figma and Miro, and basic troubleshooting.

Driven by this vision, Serban left Rippling to launch Console, a startup focused on reducing repetitive IT tasks, allowing helpdesk staff to focus on more strategic projects.

Unlike competitors like Moveworks, acquired by ServiceNow for $2.85 billion in March, Console stands out by avoiding lengthy setup processes. Its seamless Slack integration enables company-wide access to its AI assistant in just weeks.

“We don’t require you to overhaul your helpdesk,” Serban explained.

Console positions itself as an AI co-worker that enhances helpdesk efficiency. Serban noted that as businesses digitize, IT’s role will grow even more critical.

Employees can message Console via Slack, and its AI agent responds swiftly, leveraging detailed user data like laptop models and app permissions. The AI handles over 50% of tasks independently, escalating complex issues to IT staff, Serban said.

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The quick setup has drawn clients like Scale AI, Flock Safety, and Calendly.

These successes helped Console raise $6.2 million in seed funding from Thrive Capital.

Vince Hankes, a partner at Thrive, which has invested in AI leaders like OpenAI, Cursor, and ElevenLabs, said the firm has believed in AI’s potential to transform IT tasks since ChatGPT’s debut in 2022.

Though Console’s rapid integration might suggest it’s easily replaceable, Hankes is confident that its AI will evolve quickly with user adoption, becoming a vital, deeply embedded tool for clients.

Console aims to expand support to other areas, such as HR, finance, and legal inquiries.

“We want Console to be the first point of contact for employee support,” Serban said.