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利用AI自動識別並分類電商客服收到的用戶諮詢工單,提升響應效率。
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Analyze the provided customer support ticket text from an e-commerce platform and determine its primary intent. Classify the ticket into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If multiple issues are present, prioritize the most urgent or the last mentioned issue. Output only the category label without any additional explanation.
複製
請分析以下來自電商平台的用戶客服工單內容,根據對話上下文判斷其核心訴求,並將其歸類為「物流查詢」、「退換貨申請」、「產品質量投訴」或「其他諮詢」四類之一。若工單涉及多個問題,請以用戶最緊急或最後提及的問題為準進行歸類。請僅輸出分類標籤,無需解釋原因。
複製
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