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利用AI自动识别并分类电商客服收到的用户咨询工单,提升响应效率。
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Analyze the provided customer support ticket text from an e-commerce platform and determine its primary intent. Classify the ticket into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If multiple issues are present, prioritize the most urgent or the last mentioned issue. Output only the category label without any additional explanation.
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请分析以下来自电商平台的用户客服工单内容,根据对话上下文判断其核心诉求,并将其归类为“物流查询”、“退换货申请”、“产品质量投诉”或“其他咨询”四类之一。若工单涉及多个问题,请以用户最紧急或最后提及的问题为准进行归类。请仅输出分类标签,无需解释原因。
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