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電商客服工單分類
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利用自然語言處理技術，自動識別並分類電商客服收到的用戶諮詢與投訴工單，提升響應效率與服務質量。
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Analyze the following customer message received by e-commerce support, determine its business category based on semantics such as return/exchange inquiry, logistics query, product quality complaint, or account issue, and output the corresponding category label along with a brief handling suggestion, ensuring accurate classification that aligns with customer service standards.
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請分析以下電商客服收到的用戶消息，根據語義判斷其所屬的業務類別，如退換貨諮詢、物流查詢、產品質量投訴或帳戶問題，並輸出對應的分類標籤及簡要的处理建議，確保分類準確且符合客戶服務標準。
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