ECカスタマーサポートチケットの自動分類

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ECサポートチケット分類

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AIを活用してカスタマーサポートチケットを自動的に分類し、対応効率を向上させます。

プロンプト内容

コピー

Analyze the provided customer support ticket text from an e-commerce platform and determine its primary intent. Classify the ticket into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If multiple issues are present, prioritize the most urgent or the last mentioned issue. Output only the category label without any additional explanation.

コピー

以下のECプラットフォームからのカスタマーサポートチケット内容を読み取り、会話の文脈に基づいてその核心的な要望を判断してください。それを「物流問い合わせ」、「返品・交換申請」、「製品品質の苦情」、「その他相談」の4つのカテゴリのいずれかに分類してください。複数の問題が含まれている場合は、最も緊急のもの、または最後に言及された問題を基準に分類してください。分類ラベルのみを出力し、理由の説明は不要です。

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