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電商工單分類器
AI
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2
基於自然語言處理技術，自動識別並分類電商客服收到的用戶諮詢與投訴工單，提升響應效率。
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Analyze the following customer service message from an e-commerce platform and determine its business category. The possible categories are: Logistics Inquiry, Return/Exchange Request, Product Quality Issue, Price Dispute, or Other Inquiry. Output only the category name without any explanation or additional text. If the message cannot be clearly classified, output 'Other Inquiry'.
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請分析以下電商客服收到的用戶消息，判斷其所屬的業務類別。類別包括：物流查詢、退換貨申請、產品質量問題、價格爭議、其他諮詢。請僅輸出類別名稱，不要輸出任何解釋或額外文字。如果消息無法明確歸類，請輸出“其他諮詢”。
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