電商客服自動工單分類助手

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電商客服工單分類

${:__('collect %s',電商客服工單分類)}$

基於自然語言處理技術，自動識別並分類電商客服收到的用戶諮詢與投訴工單，提升響應效率。

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複製

Analyze the following customer service message from an e-commerce platform and determine its business category. The possible categories are: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Other. Output only the category name without any explanation. The customer message is: 'The package I received three days ago shows as delivered, but I have not received any physical item. The logistics information is stuck at the transit center. Please verify this and expedite a reshipment or refund.'

複製

請分析以下電商客服收到的用戶消息，判斷其所屬的業務類別。業務類別包括：物流查詢、退換貨申請、產品質量投訴、價格爭議、賬戶問題及其他。請僅輸出分類結果，無需解釋原因。用戶消息為：'我三天前收到的包裹顯示已簽收，但我並沒有收到任何快遞，且物流信息停滯在轉運中心，請幫我核實並盡快補發或退款。'

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