KI für das Routing von E-Commerce-Support-Tickets

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E-Commerce Ticket-Klassifizierung

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Automatische Kategorisierung von Kundensupport-Tickets zur Optimierung der Arbeitsabläufe.

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Analyze the provided customer support ticket text from an e-commerce platform and determine its primary intent. Classify the ticket into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If multiple issues are present, prioritize the most urgent or the last mentioned issue. Output only the category label without any additional explanation.

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Analysieren Sie den bereitgestellten Text des Kundensupport-Tickets von einer E-Commerce-Plattform und bestimmen Sie die Hauptabsicht. Ordnen Sie das Ticket einer der vier Kategorien zu: 'Logistikanfrage', 'Rückgabe/Umtauschanfrage', 'Produktqualitätsbeschwerde' oder 'Sonstige Anfrage'. Wenn mehrere Probleme vorliegen, priorisieren Sie das dringendste oder das zuletzt erwähnte Problem. Geben Sie nur die Kategorielabel ohne zusätzliche Erklärung aus.

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