IA pour le routage des tickets de support

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Classification Tickets E-commerce

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Catégoriser automatiquement les tickets de support client pour rationaliser les flux.

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Analyze the provided customer support ticket text from an e-commerce platform and determine its primary intent. Classify the ticket into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If multiple issues are present, prioritize the most urgent or the last mentioned issue. Output only the category label without any additional explanation.

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Analysez le texte du ticket de support client fourni provenant d'une plateforme de commerce électronique et déterminez son intention principale. Classez le ticket dans l'une des quatre catégories suivantes : 'Demande logistique', 'Demande de retour/échange', 'Plainte sur la qualité du produit' ou 'Autre demande'. Si plusieurs problèmes sont présents, priorisez le plus urgent ou celui mentionné en dernier. Ne sortez que l'étiquette de catégorie sans aucune explication supplémentaire.

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