電商客服自動工單分類

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電商工單分類

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自動分類電商客服工單，提升回應效率與準確率的AI工具。

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Please analyze the following e-commerce customer service ticket content and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on predefined business rules. If the ticket involves multiple issues, prioritize the most urgent or core issue category. Ensure the classification result is accurate and aligns with actual business scenarios to enable the customer service team to respond quickly.

複製

請分析以下電商客服工單內容，並根據預設的業務規則將其歸類為「物流查詢」、「退換貨申請」、「產品質量投訴」或「其他諮詢」四類之一。若工單涉及多個問題，請優先處理最緊急或最核心的問題類別。確保分類結果準確且符合實際業務場景，以便後續客服團隊能快速響應。

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