IA para roteamento de tickets de suporte

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Lista de Prompts de IA

Classificação de Tickets E-commerce

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Classificar automaticamente os tickets de suporte ao cliente para otimizar os fluxos de resposta.

Conteúdo do prompt

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Analyze the provided customer support ticket text from an e-commerce platform and determine its primary intent. Classify the ticket into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If multiple issues are present, prioritize the most urgent or the last mentioned issue. Output only the category label without any additional explanation.

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Analise o texto do ticket de suporte ao cliente fornecido por uma plataforma de comércio eletrônico e determine sua intenção principal. Classifique o ticket em uma das quatro categorias: 'Consulta logística', 'Solicitação de devolução/troca', 'Reclamação de qualidade do produto' ou 'Outra consulta'. Se houver vários problemas, priorize o mais urgente ou o mencionado por último. Emita apenas o rótulo da categoria sem explicação adicional.

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