IA para el enrutamiento de tickets de soporte

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Clasificación de Tickets E-commerce

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Clasificar automáticamente los tickets de soporte al cliente para optimizar los flujos de respuesta.

Contenido del prompt

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Analyze the provided customer support ticket text from an e-commerce platform and determine its primary intent. Classify the ticket into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If multiple issues are present, prioritize the most urgent or the last mentioned issue. Output only the category label without any additional explanation.

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Analice el texto del ticket de soporte al cliente proporcionado de una plataforma de comercio electrónico y determine su intención principal. Clasifique el ticket en una de las cuatro categorías: 'Consulta logística', 'Solicitud de devolución/intercambio', 'Queja de calidad del producto' o 'Otra consulta'. Si hay varios problemas, priorice el más urgente o el mencionado por última vez. Emita solo la etiqueta de categoría sin explicación adicional.

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