AI電商工單分類

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電商工單分類

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利用AI自動識別並分類電商客戶諮詢工單，提升處理效率與準確率。

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複製

Act as a data analysis assistant for an e-commerce customer service system. Read the current list of pending customer inquiry tickets, automatically categorize them into four major categories based on the nature of the issue: logistics inquiry, product quality, return/exchange application, or complaint/suggestion. Extract key entities such as order numbers, product SKUs, and user sentiment tendencies, and finally output structured classification results for subsequent manual review or automatic routing.

複製

請作為電商客服系統的數據分析助手，讀取當前待處理的客戶諮詢工單列表，根據問題性質將其自動歸類為物流查詢、產品質量、退換貨申請或投訴建議四大類，並提取關鍵實體如訂單號、商品SKU及用戶情緒傾向，最終輸出結構化的分類結果以便後續人工複核或自動路由處理。

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