Classificador automático de tickets de suporte

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Classificador de Tickets de E-commerce

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Uma ferramenta de IA que categoriza automaticamente os tickets de atendimento ao cliente em domínios comerciais específicos.

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Analyze the following customer service message from an e-commerce platform and determine its business category. The possible categories are: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Other. Output only the category name without any explanation. The customer message is: 'The package I received three days ago shows as delivered, but I have not received any physical item. The logistics information is stuck at the transit center. Please verify this and expedite a reshipment or refund.'

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Analise a seguinte mensagem de atendimento ao cliente de uma plataforma de comércio eletrônico e determine sua categoria comercial. As categorias possíveis são: Consulta logística, Solicitação de devolução/troca, Reclamação sobre a qualidade do produto, Disputa de preços, Problema de conta e Outros. Gere apenas o nome da categoria sem nenhuma explicação. A mensagem do cliente é: 'O pacote que recebi há três dias é mostrado como entregue, mas não recebi nenhum artigo físico. As informações logísticas estão presas no centro de trânsito. Por favor, verifique isso e agilize um reenvio ou reembolso.'

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