Clasificador automático de tickets de soporte

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Clasificador de Tickets de E-commerce

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Una herramienta de IA que categoriza automáticamente los tickets de servicio al cliente en dominios comerciales específicos.

Contenido del prompt

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Analyze the following customer service message from an e-commerce platform and determine its business category. The possible categories are: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Other. Output only the category name without any explanation. The customer message is: 'The package I received three days ago shows as delivered, but I have not received any physical item. The logistics information is stuck at the transit center. Please verify this and expedite a reshipment or refund.'

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Analice el siguiente mensaje de servicio al cliente de una plataforma de comercio electrónico y determine su categoría comercial. Las categorías posibles son: Consulta logística, Solicitud de devolución/cambio, Queja sobre la calidad del producto, Disputa de precios, Problema de cuenta y Otros. Genere solo el nombre de la categoría sin ninguna explicación. El mensaje del cliente es: 'El paquete que recibí hace tres días se muestra como entregado, pero no he recibido ningún artículo físico. La información logística está estancada en el centro de tránsito. Por favor, verifique esto y agilice un reenvío o reembolso.'

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