Outil de classification automatique des tickets

Maison

Liste de prompts IA

Classificateur de Tickets E-commerce

${:__('collect %s',Classificateur de Tickets E-commerce)}$

Un outil IA qui catégorise automatiquement les tickets de service client dans des domaines commerciaux spécifiques.

Contenu du prompt

Copier

Analyze the following customer service message from an e-commerce platform and determine its business category. The possible categories are: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Other. Output only the category name without any explanation. The customer message is: 'The package I received three days ago shows as delivered, but I have not received any physical item. The logistics information is stuck at the transit center. Please verify this and expedite a reshipment or refund.'

Copier

Analysez le message de service client suivant provenant d'une plateforme de commerce électronique et déterminez sa catégorie commerciale. Les catégories possibles sont : Demande de logistique, Demande de retour/échange, Plainte sur la qualité du produit, Litige sur le prix, Problème de compte et Autre. Ne sortez que le nom de la catégorie sans aucune explication. Le message du client est : 'Le colis que j'ai reçu il y a trois jours est affiché comme livré, mais je n'ai reçu aucun article physique. Les informations logistiques sont bloquées au centre de transit. Veuillez vérifier cela et accélérer une nouvelle expédition ou un remboursement.'

Copier

Partager Cliquez pour copier le lien

commentaires (0)

0/300

Soumettre

Recommandation

Classification Tickets Support EC

Analyze the following customer message received by e-commerce support, determine its business category based on semantics such as return/exchange inquiry, logistics query, product quality complaint, or account issue, and output the corresponding category label along with a brief handling suggestion, ensuring accurate classification that aligns with customer service standards.

Classificateur de Tickets E-com

Classement Billets EC

Act as a data analysis assistant for an e-commerce customer service system. Read the current list of pending customer inquiry tickets, automatically categorize them into four major categories based on the nature of the issue: logistics inquiry, product quality, return/exchange application, or complaint/suggestion. Extract key entities such as order numbers, product SKUs, and user sentiment tendencies, and finally output structured classification results for subsequent manual review or automatic routing.

Classificateur de tickets EC

Act as an intelligent customer service assistant for an e-commerce platform. Receive the raw text of a user's inquiry, analyze its core intent and urgency, and categorize it into one of four types: pre-sales consultation, after-sales rights protection, logistics inquiry, or complaint/suggestion. Extract key entities such as order numbers, product names, and problem descriptions. Finally, output a structured classification result and handling suggestions, ensuring the response is accurate and complies with corporate customer service standards.

Classificateur de Tickets E-commerce

Please analyze the following e-commerce customer service ticket content and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on predefined business rules. If the ticket involves multiple issues, prioritize the most urgent or core issue category. Ensure the classification result is accurate and aligns with actual business scenarios to enable the customer service team to respond quickly.

Classification des tickets e-commerce

Please analyze the following e-commerce customer inquiry ticket content, automatically classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the classification basis to enable the customer service team to respond and handle it quickly.