电商客服自动工单分类助手

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电商客服工单分类

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基于自然语言处理技术，自动识别并分类电商客服收到的用户咨询与投诉工单，提升响应效率。

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Analyze the following customer service message from an e-commerce platform and determine its business category. The possible categories are: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Other. Output only the category name without any explanation. The customer message is: 'The package I received three days ago shows as delivered, but I have not received any physical item. The logistics information is stuck at the transit center. Please verify this and expedite a reshipment or refund.'

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请分析以下电商客服收到的用户消息，判断其所属的业务类别。业务类别包括：物流查询、退换货申请、产品质量投诉、价格争议、账户问题及其他。请仅输出分类结果，无需解释原因。用户消息为：'我三天前收到的包裹显示已签收，但我并没有收到任何快递，且物流信息停滞在转运中心，请帮我核实并尽快补发或退款。'

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