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電商客服工單分類
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利用AI自動識別並分類電商客戶諮詢工單，提升響應效率與服務質量。
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Please analyze the following e-commerce customer inquiry ticket content, automatically classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the classification basis to enable the customer service team to respond and handle it quickly.
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請分析以下電商客戶提交的諮詢工單內容，根據業務語義將其自動歸類為‘物流查詢’、‘退換貨申請’、‘產品質量投訴’或‘其他諮詢’四類之一，並簡要說明分類依據，以便客服團隊快速響應和處理。
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