Automatischer E-Commerce-Support-Ticket-Klassifizierer

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E-Commerce-Ticket-Klassifizierer

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Ein KI-Tool, das Support-Tickets automatisch in spezifische Geschäftsbereiche kategorisiert.

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Analyze the following customer service message from an e-commerce platform and determine its business category. The possible categories are: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Other. Output only the category name without any explanation. The customer message is: 'The package I received three days ago shows as delivered, but I have not received any physical item. The logistics information is stuck at the transit center. Please verify this and expedite a reshipment or refund.'

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Analysieren Sie die folgende Kundenservicemeldung von einer E-Commerce-Plattform und bestimmen Sie ihre Geschäftskategorie. Die möglichen Kategorien sind: Logistikanfrage, Rückgabe/Umtauschanfrage, Produktqualitätsbeschwerde, Preiskontroverse, Kontoproblem und Sonstiges. Geben Sie nur den Kategoriennamen ohne jegliche Erklärung aus. Die Kundenmeldung lautet: 'Das Paket, das ich vor drei Tagen erhalten habe, wird als geliefert angezeigt, aber ich habe keinen physischen Artikel erhalten. Die Logistikinformationen sind im Transitzentrum stecken geblieben. Bitte überprüfen Sie dies und beschleunigen Sie eine Neusendung oder Rückerstattung.'

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