ECサポートチケット自動分類ツール

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ECサポートチケット分類

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ECプラットフォームからの顧客メッセージを分析し、物流、返品、品質などのカテゴリに自動分類するAIツール。

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コピー

Analyze the following customer service message from an e-commerce platform and determine its business category. The possible categories are: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Other. Output only the category name without any explanation. The customer message is: 'The package I received three days ago shows as delivered, but I have not received any physical item. The logistics information is stuck at the transit center. Please verify this and expedite a reshipment or refund.'

コピー

以下のECプラットフォームからの顧客サービスメッセージを分析し、そのビジネスカテゴリを特定してください。利用可能なカテゴリは「物流問い合わせ」「返品・交換リクエスト」「製品品質の苦情」「価格の紛争」「アカウントの問題」「その他」です。説明は不要で、カテゴリ名のみを出力してください。顧客メッセージは次の通りです：「3日前に届いたと表示されているパッケージが届いていません。物流情報は中継地点で停止しており、確認して再送または返金を迅速に行ってください。」

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