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电商客服工单分类

{:__('collect %s',电商客服工单分类)}
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基于自然语言处理技术,自动识别并分类电商客服收到的用户咨询与投诉工单,提升响应效率。

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Analyze the following customer service message from an e-commerce platform and determine its business category. The possible categories are: Logistics Inquiry, Return/Exchange Request, Product Quality Issue, Price Dispute, or Other Inquiry. Output only the category name without any explanation or additional text. If the message cannot be clearly classified, output 'Other Inquiry'.

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请分析以下电商客服收到的用户消息,判断其所属的业务类别。类别包括:物流查询、退换货申请、产品质量问题、价格争议、其他咨询。请仅输出类别名称,不要输出任何解释或额外文字。如果消息无法明确归类,请输出“其他咨询”。

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