电商客服自动工单分类助手

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电商客服工单分类

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基于自然语言处理技术，自动识别并分类电商客户咨询工单，提升客服响应效率与准确率。

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Please analyze the following e-commerce customer service ticket content and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on predefined business rules. If the ticket involves multiple issues, prioritize the most urgent or core issue category. Ensure the classification result is accurate and aligns with actual business scenarios to enable the customer service team to respond quickly.

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请分析以下电商客户提交的咨询工单内容，根据预设的业务规则将其归类为‘物流查询’、‘退换货申请’、‘产品质量投诉’或‘其他咨询’四类之一，并简要说明分类依据。若工单涉及多个问题，请优先处理最紧急或最核心的问题类别，确保分类结果准确且符合实际业务场景，以便后续客服团队能快速响应。

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