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电商客服工单分类
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利用自然语言处理技术，自动识别并分类电商客服收到的用户咨询与投诉工单，提升响应效率与服务质量。
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Analyze the following customer message received by e-commerce support, determine its business category based on semantics such as return/exchange inquiry, logistics query, product quality complaint, or account issue, and output the corresponding category label along with a brief handling suggestion, ensuring accurate classification that aligns with customer service standards.
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请分析以下电商客服收到的用户消息，根据语义判断其所属的业务类别，如退换货咨询、物流查询、产品质量投诉或账户问题，并输出对应的分类标签及简要的处理建议，确保分类准确且符合客户服务标准。
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