IA para classificação de tickets EC

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Classificação de Tickets EC

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Identificação e classificação automática de tickets de atendimento ao cliente de EC usando IA para melhorar a eficiência.

Conteúdo do prompt

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Please analyze the following e-commerce customer service ticket content, classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the reasoning. If the ticket involves multiple intents, prioritize the most urgent or core issue. The output format must include the classification label and a short reason, ensuring the result is accurate and aligns with actual business scenarios.

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Por favor, analise o conteúdo do seguinte ticket de atendimento ao cliente de EC, classifique-o em uma das quatro categorias: 'Consulta logística', 'Solicitação de devolução/troca', 'Reclamação de qualidade do produto' ou 'Outra consulta' com base na semântica comercial, e explique brevemente o raciocínio. Se o ticket envolver múltiplas intenções, priorize o problema mais urgente ou central. O formato de saída deve incluir o rótulo de classificação e uma razão curta, garantindo que o resultado seja preciso e esteja alinhado com os cenários comerciais reais.

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