IA para clasificación de tickets EC

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Clasificación de Tickets EC

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Identificación y clasificación automática de tickets de servicio al cliente de EC mediante IA para mejorar la eficiencia.

Contenido del prompt

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Please analyze the following e-commerce customer service ticket content, classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the reasoning. If the ticket involves multiple intents, prioritize the most urgent or core issue. The output format must include the classification label and a short reason, ensuring the result is accurate and aligns with actual business scenarios.

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Por favor, analice el contenido del siguiente ticket de servicio al cliente de EC, clasifíquelo en una de las cuatro categorías: 'Consulta logística', 'Solicitud de devolución/intercambio', 'Queja de calidad del producto' o 'Otra consulta' según la semántica comercial, y explique brevemente el razonamiento. Si el ticket implica múltiples intenciones, priorice el problema más urgente o central. El formato de salida debe incluir la etiqueta de clasificación y una razón breve, garantizando que el resultado sea preciso y se ajuste a los escenarios comerciales reales.

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