Roteamento inteligente de tickets de suporte de e-commerce com IA

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Classificação de tickets de suporte de e-commerce

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Utilize o processamento de linguagem natural para analisar tickets de suporte ao cliente, categorizar automaticamente os problemas e roteá-los para o departamento correspondente, melhorando assim a eficiência de resposta e a satisfação do cliente.

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Analyze the following e-commerce support ticket text to identify the core issue type (such as logistics delay, product damage, refund dispute, or general inquiry), categorize it into the corresponding handling department based on predefined rules, extract key entities like order ID, product name, and user sentiment, and finally output a structured classification result with suggested handling solutions, ensuring accuracy and compliance with business standards.

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Analise o seguinte texto de ticket de suporte de e-commerce para identificar o tipo de problema central (como atraso na logística, dano ao produto, disputa de reembolso ou consulta geral), categorize-o no departamento de tratamento correspondente com base em regras predefinidas, extraia entidades-chave como o ID do pedido, o nome do produto e a tendência emocional do usuário e, finalmente, emita um resultado de classificação estruturado com soluções de tratamento sugeridas, garantindo a precisão e a conformidade com as normas comerciais.

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