Sistema de classificação automática de tickets

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Lista de Prompts de IA

Classificação de tickets de suporte

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Uso de tecnologias de processamento de linguagem natural para analisar semanticamente os tickets recebidos do atendimento ao cliente, classificá-los automaticamente em categorias comerciais predefinidas para melhorar a eficiência e a velocidade de resposta.

Conteúdo do prompt

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Analyze the following e-commerce customer service ticket content, identify the user's core issue, emotional tone, and specific request, and automatically categorize it into predefined business categories such as logistics inquiry, product quality issue, return or exchange application, or price dispute. Output the classification result along with a brief explanation of the reasoning to facilitate quick response and handling by the customer service team.

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Analise o conteúdo dos tickets de atendimento ao cliente recebidos, com base nos problemas específicos descritos pelo usuário, sua tendência emocional e seus requisitos centrais, e classifique-os automaticamente em categorias comerciais predefinidas como logística, qualidade do produto, devoluções ou disputas de preços. Emita o resultado da classificação e uma breve explicação das razões para que a equipe de atendimento ao cliente possa responder e processar rapidamente.

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