Sistema de classificação automática de tickets de comércio eletrônico com IA

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Classificação de tickets de comércio eletrônico

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Aproveite o processamento de linguagem natural para analisar tickets de atendimento ao cliente de comércio eletrônico, identificar a intenção e categorizá-los automaticamente nos módulos de pós-venda, logística ou consulta de produtos para melhorar a eficiência.

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Analyze the provided e-commerce customer consultation text to identify the core request and determine its business category. If the user mentions damaged, missing, or malfunctioning items, categorize it as an after-sales issue. If it involves delayed shipping, logistics updates, or lost packages, categorize it as a logistics issue. If it asks about product specifications, usage tutorials, or compatibility, categorize it as a product inquiry. Ignore emotional expressions and extract key facts for precise classification, outputting the corresponding standard business label.

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Analise o texto de consulta do cliente de comércio eletrônico fornecido para identificar a solicitação principal e determinar sua categoria comercial. Se o usuário mencionar itens danificados, faltantes ou defeituosos, classifique-o como um problema de pós-venda. Se for sobre atrasos no envio, atualizações logísticas ou pacotes perdidos, classifique-o como um problema logístico. Se for sobre especificações do produto, tutoriais de uso ou compatibilidade, classifique-o como uma consulta de produto. Ignore expressões emocionais e extraia os fatos-chave para uma classificação precisa, emitindo o rótulo comercial padrão correspondente.

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