AI辅助电商客服工单自动分类

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电商客服工单分类

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利用AI自动识别并分类电商客户咨询工单，提升响应效率与服务质量。

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Please analyze the following e-commerce customer service ticket content, classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the reasoning. If the ticket involves multiple intents, prioritize the most urgent or core issue. The output format must include the classification label and a short reason, ensuring the result is accurate and aligns with actual business scenarios.

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请分析以下电商客户提交的咨询工单内容，根据业务语义将其归类为‘物流查询’、‘退换货申请’、‘产品质量投诉’或‘其他咨询’四类之一，并简要说明分类依据。若工单涉及多个意图，请优先处理最紧急或最核心的问题，输出格式需包含分类标签及简短理由，确保分类结果准确且符合实际业务场景。

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