ECカスタマーサポートチケットのAI分類

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ECチケット分類

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AIを活用してEC顧客サポートチケットを自動的に識別・分類し、応答効率とサービス品質を向上させます。

プロンプト内容

コピー

Please analyze the following e-commerce customer service ticket content, classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the reasoning. If the ticket involves multiple intents, prioritize the most urgent or core issue. The output format must include the classification label and a short reason, ensuring the result is accurate and aligns with actual business scenarios.

コピー

以下のEC顧客サポートチケットの内容を分析し、ビジネス上の意味に基づいて「物流問い合わせ」、「返品・交換申請」、「製品品質苦情」、「その他問い合わせ」の4つのカテゴリのいずれかに分類し、その理由を簡潔に説明してください。チケットに複数の意図が含まれている場合は、最も緊急または中核的な問題を優先してください。出力形式には分類ラベルと短い理由を含め、結果が正確で実際のビジネスシナリオに適合していることを確認してください。

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