ИИ для классификации тикетов электронной коммерции

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Классификация тикетов EC

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Автоматическое выявление и классификация тикетов службы поддержки клиентов электронной коммерции с помощью ИИ для повышения эффективности.

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Please analyze the following e-commerce customer service ticket content, classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the reasoning. If the ticket involves multiple intents, prioritize the most urgent or core issue. The output format must include the classification label and a short reason, ensuring the result is accurate and aligns with actual business scenarios.

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Проанализируйте содержание следующего тикета службы поддержки клиентов электронной коммерции, классифицируйте его по одной из четырех категорий: 'Логистический запрос', 'Запрос на возврат/обмен', 'Жалоба на качество продукта' или 'Другой запрос' на основе бизнес-смысла, и кратко объясните обоснование. Если тикет включает несколько намерений, приоритизируйте самую срочную или центральную проблему. Формат вывода должен включать метку классификации и краткую причину, гарантируя, что результат точен и соответствует реальным бизнес-сценариям.

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