IA pour la classification des billets EC

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Classification Billets EC

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Identifier et classer automatiquement les tickets de service client EC à l'aide de l'IA pour améliorer l'efficacité et la qualité.

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Please analyze the following e-commerce customer service ticket content, classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the reasoning. If the ticket involves multiple intents, prioritize the most urgent or core issue. The output format must include the classification label and a short reason, ensuring the result is accurate and aligns with actual business scenarios.

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Veuillez analyser le contenu du ticket de service client EC suivant, le classer dans l'une des quatre catégories suivantes : 'Demande logistique', 'Demande de retour/échange', 'Plainte qualité produit' ou 'Autre demande' en fonction de la sémantique commerciale, et expliquer brièvement le raisonnement. Si le ticket implique plusieurs intentions, priorisez le problème le plus urgent ou central. Le format de sortie doit inclure l'étiquette de classification et une courte raison, garantissant que le résultat est précis et conforme aux scénarios commerciaux réels.

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