AI輔助電商客服工單自動分類

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電商客服工單分類

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利用AI自動識別並分類電商客戶諮詢工單，提升響應效率與服務質量。

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Please analyze the following e-commerce customer service ticket content, classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the reasoning. If the ticket involves multiple intents, prioritize the most urgent or core issue. The output format must include the classification label and a short reason, ensuring the result is accurate and aligns with actual business scenarios.

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請分析以下電商客戶提交的諮詢工單內容，根據業務語義將其歸類為‘物流查詢’、‘退換貨申請’、‘產品質量投訴’或‘其他諮詢’四類之一，並簡要說明分類依據。若工單涉及多個意圖，請優先處理最緊急或最核心的問題，輸出格式需包含分類標籤及簡短理由，確保分類結果準確且符合實際業務場景。

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