EC 고객 지원 티켓 AI 분류

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AI 프롬프트 목록

EC 티켓 분류

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AI를 활용하여 EC 고객 지원 티켓을 자동으로 식별 및 분류하여 응답 효율성과 서비스 품질을 향상시킵니다.

프롬프트 내용

복사

Please analyze the following e-commerce customer service ticket content, classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the reasoning. If the ticket involves multiple intents, prioritize the most urgent or core issue. The output format must include the classification label and a short reason, ensuring the result is accurate and aligns with actual business scenarios.

복사

다음 EC 고객 지원 티켓 내용을 분석하여 비즈니스 의미에 따라 '물류 문의', '반품/교환 신청', '제품 품질 불만', '기타 문의' 중 하나로 분류하고, 그 이유를 간략히 설명하십시오. 티켓에 여러 의도가 포함된 경우 가장 긴급하거나 핵심적인 문제를 우선 처리하십시오. 출력 형식에는 분류 라벨과 짧은 이유를 포함하여 결과가 정확하고 실제 비즈니스 시나리오와 일치하는지 확인하십시오.

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