KI für EC-Ticket-Klassifizierung

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EC-Ticket-Klassifizierung

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Automatische Identifizierung und Klassifizierung von EC-Kundensupport-Tickets mithilfe von KI zur Verbesserung der Effizienz.

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Please analyze the following e-commerce customer service ticket content, classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the reasoning. If the ticket involves multiple intents, prioritize the most urgent or core issue. The output format must include the classification label and a short reason, ensuring the result is accurate and aligns with actual business scenarios.

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Bitte analysieren Sie den Inhalt des folgenden EC-Kundensupport-Tickets, klassifizieren Sie es in eine der vier Kategorien: 'Logistikanfrage', 'Rückgabe/Umtauschantrag', 'Produktqualitätsbeschwerde' oder 'Sonstige Anfrage' basierend auf der geschäftlichen Semantik, und erläutern Sie kurz die Begründung. Wenn das Ticket mehrere Absichten beinhaltet, priorisieren Sie das dringendste oder zentrale Problem. Das Ausgabformat muss das Klassifizierungsetikett und eine kurze Begründung enthalten, um sicherzustellen, dass das Ergebnis genau und den tatsächlichen Geschäftsszenarien entsprechend ist.

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