IA Classificação de Tickets EC

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Classificação de Tickets EC

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Use IA para identificar e classificar automaticamente os tickets de consulta de clientes de comércio eletrônico, melhorando a eficiência e precisão do processamento.

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Act as a data analysis assistant for an e-commerce customer service system. Read the current list of pending customer inquiry tickets, automatically categorize them into four major categories based on the nature of the issue: logistics inquiry, product quality, return/exchange application, or complaint/suggestion. Extract key entities such as order numbers, product SKUs, and user sentiment tendencies, and finally output structured classification results for subsequent manual review or automatic routing.

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Atue como um assistente de análise de dados para um sistema de atendimento ao cliente de comércio eletrônico. Leia a lista atual de tickets de consulta de clientes pendentes, classifique-os automaticamente em quatro categorias principais com base na natureza do problema: consulta logística, qualidade do produto, solicitação de devolução/troca ou reclamação/sugestão. Extraia entidades-chave como números de pedido, SKU de produtos e tendências de sentimento do usuário e, finalmente, emita resultados de classificação estruturados para posterior revisão manual ou roteamento automático.

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