Categorização Automática de Tickets

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Classificador de Tickets E-com

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Uma ferramenta de IA para categorizar automaticamente os tickets de atendimento ao cliente em logística, devoluções, qualidade, preço ou outras consultas.

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Analyze the following customer service message from an e-commerce platform and determine its business category. The possible categories are: Logistics Inquiry, Return/Exchange Request, Product Quality Issue, Price Dispute, or Other Inquiry. Output only the category name without any explanation or additional text. If the message cannot be clearly classified, output 'Other Inquiry'.

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Analise a seguinte mensagem de atendimento ao cliente de uma plataforma de comércio eletrônico e determine sua categoria comercial. As categorias possíveis são: Consulta logística, Solicitação de devolução/troca, Problema de qualidade do produto, Disputa de preço ou Outra consulta. Gere apenas o nome da categoria sem nenhuma explicação ou texto adicional. Se a mensagem não puder ser claramente classificada, gere 'Outra consulta'.

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