Sistema de Classificação Automática de Tickets de Comércio Eletrônico com IA

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Classificação de Tickets de Suporte EC

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Utilizar tecnologias de processamento de linguagem natural para identificar e classificar automaticamente as consultas e reclamações de usuários recebidas pelo serviço de atendimento ao cliente de comércio eletrônico, melhorando assim a eficiência da resposta e a qualidade do serviço.

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Analyze the following customer message received by e-commerce support, determine its business category based on semantics such as return/exchange inquiry, logistics query, product quality complaint, or account issue, and output the corresponding category label along with a brief handling suggestion, ensuring accurate classification that aligns with customer service standards.

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Analise a seguinte mensagem de usuário recebida pelo serviço de atendimento ao cliente de comércio eletrônico, determine sua categoria comercial com base na semântica, como consulta de devolução ou troca, consulta logística, reclamação sobre a qualidade do produto ou problema de conta, e emita a etiqueta de categoria correspondente junto com uma sugestão de tratamento breve, garantindo uma classificação precisa que esteja em conformidade com os padrões de atendimento ao cliente.

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