Categorização Automática de Tickets

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Classificador de Tickets de E-commerce

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Uma ferramenta de IA que classifica automaticamente tickets de atendimento ao cliente de e-commerce para melhorar a eficiência.

Conteúdo do prompt

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Please analyze the following e-commerce customer service ticket content and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on predefined business rules. If the ticket involves multiple issues, prioritize the most urgent or core issue category. Ensure the classification result is accurate and aligns with actual business scenarios to enable the customer service team to respond quickly.

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Analise o conteúdo do seguinte ticket de atendimento ao cliente de e-commerce e classifique-o em uma das quatro categorias: 'Consulta logística', 'Solicitação de devolução/troca', 'Reclamação de qualidade do produto' ou 'Outra consulta' com base em regras comerciais predefinidas. Se o ticket envolver múltiplos problemas, priorize a categoria do problema mais urgente ou central. Certifique-se de que o resultado da classificação seja preciso e esteja alinhado com os cenários comerciais reais para permitir que a equipe de atendimento ao cliente responda rapidamente.

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