Triagem inteligente de tickets de e-commerce

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Classificação de tickets de e-commerce

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Identifique e classifique automaticamente os tickets de consulta de clientes de e-commerce usando IA para melhorar a eficiência e a qualidade do serviço.

Conteúdo do prompt

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Please analyze the following e-commerce customer inquiry ticket content, automatically classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the classification basis to enable the customer service team to respond and handle it quickly.

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Analise o conteúdo da seguinte consulta de um cliente de e-commerce, classifique-o automaticamente em uma das quatro categorias: 'Consulta logística', 'Solicitação de devolução/troca', 'Reclamação de qualidade do produto' ou 'Outra consulta' com base na semântica comercial, e explique brevemente a base da classificação para permitir que a equipe de atendimento ao cliente responda e processe rapidamente.

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