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カスタマーチャットインテント分類ツール
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ECのプレセールスカスタマーサービスシーンにおいて、ユーザーのチャット内容を自動的にインテント分類し、担当者がニーズを迅速に特定し応答効率を向上させるのを支援します。
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For a single round of user chat received by an e-commerce store's pre-sales customer service, judge whether it belongs to product inquiry, order query, after-sales appointment, promotion discount or competitor product comparison, and only output the classification result directly without extra explanation.
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ECストアのプレセールスカスタマーサービスが受け取ったユーザーの1ターンのチャット内容について、商品問い合わせ、注文確認、アフターサービス予約、キャンペーン割引、競合商品比較の5種類のいずれに該当するか判定し、分類結果のみを直接出力し、追加の説明は不要です。
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