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客服對話意圖分類工具
AI
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針對電商售前客服場景，自動對用戶的對話內容進行意圖分類，輔助客服快速辨識用戶需求，提升回應效率。
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複製
複製
For a single round of user chat received by an e-commerce store's pre-sales customer service, judge whether it belongs to product inquiry, order query, after-sales appointment, promotion discount or competitor product comparison, and only output the classification result directly without extra explanation.
複製
針對電商商店售前客服收到的用戶單輪對話內容，判斷其屬於商品諮詢、下單查詢、售後預約、活動優惠還是競品對比這五類中的哪一類，直接輸出分類結果即可，不需要額外解釋。
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