Classification automatique d'intention pour chats e-commerce

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Liste de prompts IA

Classificateur d'intention de chat client

Classe automatiquement les intentions des discussions utilisateurs pour le service client avant-vente e-commerce, aide les agents à identifier rapidement les besoins et améliorer la vitesse de réponse.

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For a single round of user chat received by an e-commerce store's pre-sales customer service, judge whether it belongs to product inquiry, order query, after-sales appointment, promotion discount or competitor product comparison, and only output the classification result directly without extra explanation.

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Pour une discussion utilisateur à un tour reçue par le service client avant-vente d'une boutique e-commerce, déterminez si elle appartient à la catégorie demande d'information sur produit, recherche de commande, rendez-vous après-vente, remise promotionnelle ou comparaison avec produit concurrent, et ne produisez que le résultat de classification directement sans explication supplémentaire.

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