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客服对话意图分类工具
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针对电商售前客服场景，自动对用户的对话内容进行意图分类，辅助客服快速识别用户需求，提升响应效率。
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For a single round of user chat received by an e-commerce store's pre-sales customer service, judge whether it belongs to product inquiry, order query, after-sales appointment, promotion discount or competitor product comparison, and only output the classification result directly without extra explanation.
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针对电商店铺售前客服收到的用户单轮对话内容，判断其属于商品咨询、下单查询、售后预约、活动优惠还是竞品对比这五类中的哪一类，直接输出分类结果即可，不需要额外解释。
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