Автоматическая классификация намерений в чатах e-commerce

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Классификатор намерений клиентских чатов

Автоматически классифицирует намерения пользователей в чатах для предпродажного обслуживания интернет-магазинов, помогает агентам быстро определять потребности и увеличивать скорость ответа.

Содержание промпта

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For a single round of user chat received by an e-commerce store's pre-sales customer service, judge whether it belongs to product inquiry, order query, after-sales appointment, promotion discount or competitor product comparison, and only output the classification result directly without extra explanation.

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Для однократного сообщения пользователя, полученного предпродажным обслуживанием интернет-магазина, определите, к какой из пяти категорий оно относится: запрос информации о товаре, проверка заказа, запись на послепродажное обслуживание, промо-скидка или сравнение с товаром конкурента, выведите только результат классификации напрямую без дополнительных объяснений.

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