Automatische Absichtsklassifizierung für E-Commerce-Kundenchats

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Kundenchat-Absichtsklassifikator

Klassifiziert Benutzerchatabsichten automatisch für den E-Commerce-Verkaufsvorlauf-Kundendienst, hilft Mitarbeitern, Bedürfnisse schnell zu erkennen und die Antwortgeschwindigkeit zu verbessern.

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For a single round of user chat received by an e-commerce store's pre-sales customer service, judge whether it belongs to product inquiry, order query, after-sales appointment, promotion discount or competitor product comparison, and only output the classification result directly without extra explanation.

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Für einen einzelnen Benutzerchat, den der Vorverkauf-Kundendienst eines E-Commerce-Shops erhalten hat, beurteilen Sie, ob er zu Produktanfrage, Bestellanfrage, After-Sales-Termin, Aktionsrabatt oder Wettbewerbsproduktvergleich gehört, geben Sie nur das Klassifizierungsergebnis direkt aus ohne zusätzliche Erklärung.

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