AI活用ECサポートチケット自動振り分け

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ECカスタマーサポートチケット分類

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自然言語処理技術を用いて、ECプラットフォームのユーザーから提出されたアフターサービス相談や苦情のチケットを分析し、問題タイプを自動的に識別して対応部門に割り当て、応答効率とユーザー満足度を向上させます。

プロンプト内容

コピー

Analyze the following e-commerce support ticket text to identify the core issue type (such as logistics delay, product damage, refund dispute, or general inquiry), categorize it into the corresponding handling department based on predefined rules, extract key entities like order ID, product name, and user sentiment, and finally output a structured classification result with suggested handling solutions, ensuring accuracy and compliance with business standards.

コピー

以下のECアフターサービスチケットテキストを分析し、物流遅延、商品破損、返金紛争、問い合わせ解答などのコア問題タイプを特定し、事前に設定された分類ルールに基づいて対応部門に分類してください。さらに、注文番号、商品名、ユーザーの感情傾向などの主要なエンティティを抽出し、最終的に構造化された分類結果と推奨される処理方案を出力してください。分類の正確性と業務規範への準拠を確保します。

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