AI活用ECカスタマーサポート自動分類システム

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ECカスタマーサポートチケット分類

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自然言語処理技術を用いて、ECカスタマーサポートから受信したユーザーの相談、苦情、提案などのチケットを意味解析し、意図を認識して事前に設定されたビジネスカテゴリに自動分類することで、カスタマーサポートチームの処理効率と対応速度を向上させます。

プロンプト内容

コピー

Analyze the following e-commerce customer service ticket content, identify the user's core issue, emotional tone, and specific request, and automatically categorize it into predefined business categories such as logistics inquiry, product quality issue, return or exchange application, or price dispute. Output the classification result along with a brief explanation of the reasoning to facilitate quick response and handling by the customer service team.

コピー

以下のECカスタマーサポートから受信したユーザーチケットの内容を分析し、ユーザーが記述した具体的な問題、感情の傾向、および核心的な要求に基づいて、物流問い合わせ、製品品質の問題、返品・交換申請、または価格紛争などの事前に設定されたビジネスカテゴリに自動的に分類してください。さらに、カスタマーサポートチームが迅速に対応・処理できるよう、分類結果とその理由の簡潔な説明を出力してください。

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