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利用自然语言处理技术,自动识别并分类电商售后咨询工单,提升客服响应效率与用户满意度。
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Analyze the following e-commerce after-sales customer inquiry text and determine its business category based on semantics, including logistics inquiry, return/exchange application, product quality complaint, invoice issuance, and others. Output only the classification label without explaining the reasoning process, ensuring accuracy and compliance with business standards.
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请分析以下电商售后客户咨询文本,根据语义判断其所属的业务类别,包括物流查询、退换货申请、产品质量投诉、发票开具及其他。请仅输出分类结果标签,无需解释推理过程,确保分类准确且符合业务规范。
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