ECカスタマーサポート自動分類

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ECカスタマーサポート分類

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ユーザーのメッセージに基づいて、物流問い合わせ、返品申請、製品相談などのECカスタマーサポートチケットを自動的に識別し分類するようAIに指示し、処理効率を向上させます。

プロンプト内容

コピー

Please read the following customer service message submitted by the user, analyze its core request, and categorize it into one of the predefined ticket types: Logistics Inquiry, Return/Exchange Request, Product Quality Issue, Account Anomaly, or Other. Output only the classification label without explaining the reasoning process, ensuring accurate classification to assist subsequent manual handling.

コピー

以下のユーザーが提出したカスタマーサポートメッセージを読み、その核心的な要求を分析し、物流問い合わせ、返品・交換申請、製品品質問題、アカウント異常、その他のいずれかの定義されたチケットタイプに分類してください。推論プロセスを説明せずに分類ラベルのみを出力し、その後の手動処理を支援するために正確な分類を確保してください。

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